IT Business Analyst

We are currently seeking an IT Business Analyst for our client, a company specializing in the development, design, and distribution of personal protective equipment and clothing for first responders. The company is a trusted partner for numerous fire services worldwide.

Reporting to the IT Director, the Business Analyst will face the following challenges:
  • Understand, analyze, and define organizational needs in information technology and related business processes.
  • Select and integrate existing information technology solutions into organizational processes.
  • Specify, design, and implement solutions that leverage information technology for the benefit of the company and its departments.
  • Ensure the integration and monitoring of test benches for new applications or their updates.
  • Understand internal client requests, ensure they are fulfilled or redirected within specified timelines, while adhering to company policies.
  • Standardize processes and working methods with different teams.
  • Participate in prioritizing development requests.
  • Contribute to the implementation, integration, and training of new technological solutions.
  • Act as the first point of contact and trainer for super users in their respective roles.
  • Act as a change agent.
Qualifications and Experience:
  • College diploma (DEC) or Bachelor's degree (BAC) in computer management, industrial engineering, or a related field.
  • Relevant experience in a manufacturing environment.
  • Relevant experience in analyzing business processes for information technology solutions.
  • Bilingualism in both oral and written communication (French and English).
  • Good knowledge of quality control processes, testing, and validation of solutions.
  • Excellent computer skills, including the Office suite, Visio, DevOps.
  • Ease of learning and a keen interest in new technologies.
Key Skills Required:
  • Excellent communication skills, both oral and written, customer service-oriented, and recognized for active listening.
  • Very good project management skills.
  • Demonstrates positive influencing leadership.
  • Excellent analytical, synthesis, and problem-solving abilities.
  • Ability to write clear and concise documents.
  • Good organizational skills.
  • Autonomous, adept at working in ambiguity.
Our Client's Proposal:
  • A passionate and committed team.
  • A flexible schedule and work-life balance.
  • A competitive salary with bonuses.
  • A group insurance plan and a pension fund.
  • Access to an employee assistance program.
  • Free parking or public transportation.
  • The possibility of hybrid telecommuting.
  • Continuous training opportunities.
  • Referral program.
Benefits Offered:
  • Disability insurance.
  • Life insurance.
  • Paid time off.
  • Employee Assistance Program.
  • Retirement plan.
  • On-site parking.
  • Casual dress code.
Job Type: Full-time, Permanent

Work Hours:
Monday to Friday, day shift.

Bachelor's degree (Mandatory)

Business process analysis for IT solutions: 2 years (Mandatory)
Manufacturing environment: 2 years (Mandatory)

French and English (Mandatory)

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