Windows System Administrator
Transport
West Island
Jan 19 2021
Windows
Azure
We are currently looking for a Windows system administrator for a client located in the West Island of Montreal.
What’s in it for you?
- The opportunity to support mission critical railway control systems;
- Flexible work arrangements (reduced work-cycle, flexible hours and possibility to work from home);
- A full-time and permanent opportunity;
- A competitive salary;
- An incentive compensation program;
- Generous group insurance coverage;
- A retirement plan with employer contribution.
Responsibilities:
- Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Second level support (hardware and software) to all users on-site and remotely.
- Tracking of incidents and the follow-up of user requests.
- Basic training to end users, installing and monitoring servers, services and the network infrastructure
- Taking necessary actions to resolve issues.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Identify, research, troubleshoot and resolve technical issues
- Monitor the IT infrastructure, servers and services and ensure alerts are addressed and resolved
- Document the IT systems & processes
- Building and installing the new employee workstations, onboarding tutorials
- Respond to customer requests via telephone calls, emails and ticket system requests
- Offer a high level of customer service for users with various degrees of technical proficiency
- Follow up with customers to ensure satisfaction
- Report to management on recurring monitoring alerts
- Carry out all other related tasks
- Responding to emergency calls, paid with banked time.
Required Skills and Qualifications
- College diploma in information technology, or equivalent experience
- 3-5 years of experience in Systems and Network administration
- Bilingualism in English and French (oral and written)
- Excellent knowledge of Windows 10, Windows Server 2012/2016 and Office/Microsoft 365
- Experience with SharePoint/SharePoint Online, OneDrive, Microsoft Endpoint manager
- Knowledge of Active Directory & Azure AD
- Experience with virtualization VMware / Microsoft Hyper-V virtualization
- Strong Networking knowledge (TCP/IP,DHCP,DNS,WAN,LAN,WiFi,VPN)
- Knowledge in Cisco VoIP telephony
- Knowledge of Cisco Networking technology
- Experience in IT support functions
- Experience with scripting and automation tools
- Demonstrated customer service skills
- Good interpersonal skills (calm, tact, diplomacy)
- Ability to simplify and convey technical information to users
- Ability to work under pressure
- MCSA or MCP certification is an asset
- Cisco certification is an asset
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