IT Business Analyst

We are currently seeking an IT Business Analyst for our client, an stablished (25+ years) company specializing in the development, design, and distribution of equipment.

Reporting to the IT Director, the Business Analyst will face the following challenges:

Project Management:
• Participate in the planning, execution, and monitoring of IT projects.
• Develop and maintain detailed project plans, including budgets, schedules, and required resources.
• Ensure coordination between the various teams involved in the projects.

Needs Analysis:
• Collaborate with stakeholders to identify and document functional and technical requirements.
• Analyze existing processes and propose improvements to optimize efficiency and productivity.

Solution Development:
• Work closely with software developers to design, develop, and deploy IT solutions that meet identified needs.
• Test and validate developed solutions to ensure they meet requirements.

Support and Training:
• Provide functional support to end-users and resolve technical issues related to applications and systems.
• Train users on new applications and deployed features.

Documentation:
• Write detailed functional specifications and user manuals.
• Document the implemented processes and technical solutions.

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Qualifications and Experience:
• DEC or BAC in management information systems, software engineering, information systems, or a related field.
• Minimum of 5 years of experience as an IT business analyst in a manufacturing environment.
• Proven experience in IT project management.
• Relevant experience in business process analysis for IT solutions.
• Bilingual in both spoken and written French and English


Technical Skills:
• Knowledge of Agile/Scrum methodologies.
• Strong knowledge of quality control processes, testing, and solution validation.
• Proficiency in Microsoft tools (Visio, Project, etc.) and DevOps.
• Knowledge of ERP systems and production management software is nice to have.
• Quick learner with a strong interest in new technologies.
• Project management certification is a plus.
• Familiarity with Microsoft Great Plains, Microsoft CRM, SQL.


Key Competencies:
• Excellent written and oral communication skills, customer service-oriented, and known for strong listening skills.
• Organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work in a team and collaborate with diverse stakeholders.
• Demonstrates positive influence leadership.
• Excellent analytical skills, synthesis, and problem-solving abilities.
• Ability to write clear and concise documents.
• Autonomous and skilled at working in ambiguity.


Benefits Offered:
• Possibility of hybrid remote work.
• Competitive salary with bonuses.
• Group insurance plan (disability, life, etc.).
• Pension plan.
• Paid time off.
• Continuous training.
• Employee assistance program.
• Flexible schedule and work-life balance.
• A passionate and committed team.
• Free parking or public transportation.
• Referral program.
• Casual dress code.