IT Business Analyst

We are currently seeking an IT Business Analyst for our client, an stablished (25+ years) company specializing in the development, design, and distribution of equipment.

Reporting to the IT Director, the Business Analyst will face the following challenges:

Project Management: • Participate in the planning, execution, and monitoring of IT projects. • Develop and maintain detailed project plans, including budgets, schedules, and required resources. • Ensure coordination between the various teams involved in the projects.

Needs Analysis: • Collaborate with stakeholders to identify and document functional and technical requirements. • Analyze existing processes and propose improvements to optimize efficiency and productivity.

Solution Development: • Work closely with software developers to design, develop, and deploy IT solutions that meet identified needs. • Test and validate developed solutions to ensure they meet requirements.

Support and Training: • Provide functional support to end-users and resolve technical issues related to applications and systems. • Train users on new applications and deployed features.

Documentation: • Write detailed functional specifications and user manuals. • Document the implemented processes and technical solutions.

Qualifications and Experience: • DEC or BAC in management information systems, software engineering, information systems, or a related field. • Minimum of 5 years of experience as an IT business analyst in a manufacturing environment. • Proven experience in IT project management. • Relevant experience in business process analysis for IT solutions. • Bilingual in both spoken and written French and English

Technical Skills: • Knowledge of Agile/Scrum methodologies. • Strong knowledge of quality control processes, testing, and solution validation. • Proficiency in Microsoft tools (Visio, Project, etc.) and DevOps. • Knowledge of ERP systems and production management software is nice to have. • Quick learner with a strong interest in new technologies. • Project management certification is a plus. • Familiarity with Microsoft Great Plains, Microsoft CRM, SQL.

Key Competencies: • Excellent written and oral communication skills, customer service-oriented, and known for strong listening skills. • Organizational skills and the ability to manage multiple projects simultaneously. • Ability to work in a team and collaborate with diverse stakeholders. • Demonstrates positive influence leadership. • Excellent analytical skills, synthesis, and problem-solving abilities. • Ability to write clear and concise documents. • Autonomous and skilled at working in ambiguity.

Benefits Offered: • Possibility of hybrid remote work. • Competitive salary with bonuses. • Group insurance plan (disability, life, etc.). • Pension plan. • Paid time off. • Continuous training. • Employee assistance program. • Flexible schedule and work-life balance. • A passionate and committed team. • Free parking or public transportation. • Referral program. • Casual dress code.