Technical Support (Level 3) Specialist

We are currently looking for a senior technical support (level 3) specialist for a Montreal based client that operates in the transport industry.

The Senior Technical Support Specialist will be working under the direction of the Systems Administrator Team Lead.

RESPONSIBILITIES:

• As part of the I.T. team, your role will be to deploy, support and maintain the corporate infrastructure.

• Maintain and support the physical and virtual infrastructure across multiple geographic locations. Microsoft Windows 10, Microsoft Server 2008r2 -

Server 2019, VMWare 6.7, Office365 Enterprise suite.

• Maintain and support the corporate hardware and software inventory via asset management application.

• Maintain and support the corporate Anti Virus system.

• Maintain and support the IP Telephony system

• Contribute to the development of a comprehensive Cybersecurity protocol based on leading practices

OTHER RESPONSIBILITIES:

• Help desk support

• Availability after hours for emergencies when required.

• Other tasks and duties assigned from time to time by management

REQUIREMENTS:

• 3+ years of experience in a multi-divisional organization

• Certifications; MCSA, Microsoft 365 Certified, CCNA, an asset

• Security certification; Security+, GSEC, an asset

• Excellent knowledge of the MS Office family products

• Expert knowledge of Microsoft operation system family and Microsoft office 365, including security best practices and protocols

• Strong general PC hardware & Software trouble shooting skills

• Strong organization and communication skills

• Ability to work autonomously as well as with a team