Transport

Montreal, Quebec, Canada

Permanent Job

Technical Support (Level 3) Specialist

We are currently looking for a senior technical support (level 3) specialist for a Montreal based client that operates in the transport industry.

The Senior Technical Support Specialist will be working under the direction of the Systems Administrator Team Lead.


RESPONSIBILITIES:

- As part of the I.T. team, your role will be to deploy, support and maintain the corporate infrastructure.

- Maintain and support the physical and virtual infrastructure across multiple geographic locations. Microsoft Windows 10, Microsoft Server 2008r2 -

Server 2019, VMWare 6.7, Office365 Enterprise suite.

- Maintain and support the corporate hardware and software inventory via asset management application.

- Maintain and support the corporate Anti Virus system.

- Maintain and support the IP Telephony system

- Contribute to the development of a comprehensive Cybersecurity protocol based on leading practices


OTHER RESPONSIBILITIES:

- Help desk support

- Availability after hours for emergencies when required.

- Other tasks and duties assigned from time to time by management


REQUIREMENTS:

- 3+ years of experience in a multi-divisional organization

- Certifications; MCSA, Microsoft 365 Certified, CCNA, an asset

- Security certification; Security+, GSEC, an asset

- Excellent knowledge of the MS Office family products

- Expert knowledge of Microsoft operation system family and Microsoft office 365, including security best practices and protocols

- Strong general PC hardware & Software trouble shooting skills

- Strong organization and communication skills

- Ability to work autonomously as well as with a team




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