Windows System Administrator

We are currently looking for a Windows system administrator for a client located in the West Island of Montreal.

What's in it for you?

• The opportunity to support mission critical railway control systems;

• Flexible work arrangements (reduced work-cycle, flexible hours and possibility to work from home);

• A full-time and permanent opportunity;

• A competitive salary;

• An incentive compensation program;

• Generous group insurance coverage;

• A retirement plan with employer contribution.

Responsibilities:

• Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

• Second level support (hardware and software) to all users on-site and remotely.

• Tracking of incidents and the follow-up of user requests.

• Basic training to end users, installing and monitoring servers, services and the network infrastructure

• Taking necessary actions to resolve issues.

• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

• Identify, research, troubleshoot and resolve technical issues

• Monitor the IT infrastructure, servers and services and ensure alerts are addressed and resolved

• Document the IT systems & processes

• Building and installing the new employee workstations, onboarding tutorials

• Respond to customer requests via telephone calls, emails and ticket system requests

• Offer a high level of customer service for users with various degrees of technical proficiency

• Follow up with customers to ensure satisfaction

• Report to management on recurring monitoring alerts

• Carry out all other related tasks

• Responding to emergency calls, paid with banked time.

Required Skills and Qualifications

• College diploma in information technology, or equivalent experience

• 3-5 years of experience in Systems and Network administration

• Bilingualism in English and French (oral and written)

• Excellent knowledge of Windows 10, Windows Server 2012/2016 and Office/Microsoft 365

• Experience with SharePoint/SharePoint Online, OneDrive, Microsoft Endpoint manager

• Knowledge of Active Directory & Azure AD

• Experience with virtualization VMware / Microsoft Hyper-V virtualization

• Strong Networking knowledge (TCP/IP,DHCP,DNS,WAN,LAN,WiFi,VPN)

• Knowledge in Cisco VoIP telephony

• Knowledge of Cisco Networking technology

• Experience in IT support functions

• Experience with scripting and automation tools

• Demonstrated customer service skills

• Good interpersonal skills (calm, tact, diplomacy)

• Ability to simplify and convey technical information to users

• Ability to work under pressure

• MCSA or MCP certification is an asset

• Cisco certification is an asset