West Island, Quebec, Canada

Permanent Job

Windows System Administrator

We are currently looking for a Windows system administrator for a client located in the West Island of Montreal.

What's in it for you?

- The opportunity to support mission critical railway control systems;

- Flexible work arrangements (reduced work-cycle, flexible hours and possibility to work from home);

- A full-time and permanent opportunity;

- A competitive salary;

- An incentive compensation program;

- Generous group insurance coverage;

- A retirement plan with employer contribution.


- Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

- Second level support (hardware and software) to all users on-site and remotely.

- Tracking of incidents and the follow-up of user requests.

- Basic training to end users, installing and monitoring servers, services and the network infrastructure

- Taking necessary actions to resolve issues.

- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

- Identify, research, troubleshoot and resolve technical issues

- Monitor the IT infrastructure, servers and services and ensure alerts are addressed and resolved

- Document the IT systems & processes

- Building and installing the new employee workstations, onboarding tutorials

- Respond to customer requests via telephone calls, emails and ticket system requests

- Offer a high level of customer service for users with various degrees of technical proficiency

- Follow up with customers to ensure satisfaction

- Report to management on recurring monitoring alerts

- Carry out all other related tasks

- Responding to emergency calls, paid with banked time.

Required Skills and Qualifications

- College diploma in information technology, or equivalent experience

- 3-5 years of experience in Systems and Network administration

- Bilingualism in English and French (oral and written)

- Excellent knowledge of Windows 10, Windows Server 2012/2016 and Office/Microsoft 365

- Experience with SharePoint/SharePoint Online, OneDrive, Microsoft Endpoint manager

- Knowledge of Active Directory & Azure AD

- Experience with virtualization VMware / Microsoft Hyper-V virtualization

- Strong Networking knowledge (TCP/IP,DHCP,DNS,WAN,LAN,WiFi,VPN)

- Knowledge in Cisco VoIP telephony

- Knowledge of Cisco Networking technology

- Experience in IT support functions

- Experience with scripting and automation tools

- Demonstrated customer service skills

- Good interpersonal skills (calm, tact, diplomacy)

- Ability to simplify and convey technical information to users

- Ability to work under pressure

- MCSA or MCP certification is an asset

- Cisco certification is an asset

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